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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. HautePup reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether HautePup signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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| We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the HautePup site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the HautePup site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. HautePup is not responsible for the actions of third parties.
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| We make every effort to ensure that you are completely satisfied with your purchase. We have found that most returns can be avoided by proper measurement. We have several sizing charts throughout this site to guide you. If you have any questions, please feel free to contact us and we will be happy to help you find just the right size for your pet.
If you receive your order and are dissatisfied, please email us within 7 days from delivery and we will be happy to assist you. Any item returned to us must be in its original, unused condition. It must have tags attached and must contain all original documents, boxes, etc.
HautePup will accept returns for exchange or merchandise credit ONLY. Merchandise credit will expire 1 year from date of purchase. We do NOT offer refunds, only exchanges, no exceptions.
We CANNOT cancel an order once it's been placed. If you wish to exchange it after you received it please review the policy.
Please note that due to strict health regulations, pet beds, blankets, toys, feeders and carriers cannot be exchanged or returned.
For holiday dog clothing and accessories, including but not limited to wedding apparel and Halloween costumes we do not accept returns or exchanges.
- If you receive an item that is damaged, please contact us within 48 hours. Include order number, date, item number and describe the defective merchandise.
- If you do not receive your merchandise within 30 days of your original order, please contact us.
- We will accept a return or exchange once per item. If you need to return an item more than once, a $10.00 fee will apply.
- No returns or exchanges on Sale, Clearance, Personalized, Discontinued or “sale” items.
- Please allow additional time for exchanges. Some items are shipped from the designer or special ordered at the time of purchase.
- Please be sure that you provide us with the correct mailing address at the time of order. If items have to be re-shipped because they were refused or unclaimed due to insufficient address provided by you, then you will be billed shipping costs.
We strive to provide excellent customer service and if you have any questions, please feel free to contact us. |
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| Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. |
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| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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